How Long is Too Long for Car Repair?

Some car repairs seem to take a long time, but how long is too long? A man from Little Rock believes his car has passed any and all reasonable limits. He has been waiting over 3 months to get his car back.

Randall Jordan took his car to ATR Transmissions & Auto Repair on October 1, 2013. He was quoted $1,050 for work on his 1996 Lincoln Continental. The work included an overhaul of his transmission and a new torque converter. He paid part of the fee when he dropped the car off and the remainder of the quoted amount two weeks later.

Each time he called to check on how the work was progressing, he was told the car should be ready the end of the next day. Eventually Jordan and his aunt requested that the car be returned, even if the work was not complete. They sent a complaint letter to Attorney General Dustin McDaniel’s office. This was not the first complaint about ATR. 15 complaints have been registered with the Attorney General’s office against the auto repair shop.

When the local news channel followed up with the shop, they responded saying that the car was old and that it was making it difficult to find the appropriate parts. The shop claims that the car is still being repaired.  They did not offer any explanation as to why they don’t simply return the car.

Posted on January 16, 2014 at 10:00 AM